Frequently asked questions

We run your entire revenue cycle back office: medical coding, claim submission, eligibility and benefits verification, denial and rejection management, appeals and reconsiderations, insurance follow-ups, accounts receivable processing, credentialing, and virtual assistant support. In short — you and your clinical staff focus on patients, and our dedicated team makes sure the administrative and billing side runs accurately and gets you paid.

We support solo practitioners, group practices, specialty clinics, and hospitals. Our team has experience across specialties including family medicine, internal medicine, pediatrics, cardiology, and more. Whether you see 50 patients a week or several thousand, the engagement is scaled and structured around your practice.

No. We work inside the systems you already use. Our billers and coders are experienced across all major EHR/EMR and practice-management platforms, so there is no disruptive migration, no retraining of your clinical staff, and no downtime. We adapt to your workflow — not the other way around.

Yes. Patient privacy and data security are non-negotiable for us. Our team operates under strict HIPAA-aligned policies: role-based access controls, secure connections to your systems, confidentiality agreements for every team member, and no patient data stored outside your authorized systems. We are happy to sign a Business Associate Agreement (BAA) and walk you through our security practices during your consultation.

Three steps. First, a free consultation where we learn about your practice, volumes, and pain points. Second, we assemble your dedicated team of billers, coders, and support staff matched to your specialty and systems. Third, we go live — most practices are fully up and running within a couple of weeks, with no interruption to claims already in progress.

Denials are usually caused by preventable issues: eligibility not verified up front, coding errors, missed filing deadlines, or no follow-up. We attack all four — verifying benefits before the visit, coding claims accurately the first time, submitting promptly, and running disciplined follow-up on every unpaid claim. For claims already denied, our team analyzes the root cause, corrects, appeals, and resubmits rather than writing revenue off.

Pricing is tailored to your practice — it depends on your specialty, claim volume, and which services you need (full revenue cycle vs. specific functions like AR cleanup or credentialing). Because we operate with a global delivery model, our rates are typically well below the cost of in-house billing staff. You'll get a clear, transparent quote after your free consultation, with no hidden fees.

Completely. Everything happens inside your own systems, so you can see claim statuses, payments, and AR in real time whenever you want. Your dedicated team also provides regular reporting on collections, denial trends, and outstanding receivables — so you always know exactly how your revenue cycle is performing.

We work alongside them, not against them. Many practices keep their front desk focused on patients and scheduling while we take over the time-consuming back-office work — claims, follow-ups, denials, and paperwork. If you have an in-house biller, we can complement them, take overflow, or handle the functions they don't have time for, such as aging AR or appeals.

Yes. Credentialing is one of our core services. We handle new provider enrollment, re-credentialing, CAQH profile maintenance, and payer follow-ups — for new practices getting set up and for established practices adding providers or payers. This is often where new clinics lose months of revenue, and we make sure it doesn't happen to yours.

In most cases, yes — and this is one of the fastest ways we prove our value. Our accounts receivable team specializes in working aged AR: investigating claim status, identifying why claims stalled, correcting and resubmitting, filing appeals where needed, and chasing payers until claims resolve. Money that looks written off is often still recoverable within filing deadlines.

You get a dedicated team with a single point of contact — reachable by email, phone, or scheduled calls, whichever you prefer. Our operations are structured to align with U.S. business hours, so payer calls, eligibility checks, and follow-ups happen when insurance companies are actually open. You'll never be chasing an anonymous support queue; you'll know exactly who is working your account.